Increased compensation for delays to take effect May 20

The Civil Aviation Board has rolled out new measures designed to assist passengers whose flights are delayed or cancelled without prior notice, which will come into effect on May 20.

- SUPOJ WANCHAROEN

According to the Civil Aviation Authority of Thailand (CAAT), the measures will help ensure passengers whose flights are affected by delays and/or cancellation are properly compensated for the inconvenience.

Under the new rules, passengers on international flights which are delayed for more than two hours are entitled to receive free food and beverages, as well as access to means of communication —such as a telephone and/or internet access — from the airline.

Passengers on international flights that are delayed for more than five hours will be entitled to the aforementioned compensation and a 1,500-baht cash payment or its equivalent in the form of travel vouchers or frequent flyer miles within 14 days.