DIALLING up the FUTURE

Why choose cloud telephony over VoIP? It is more than just a fancier suit; it is a game-changer for scalable, seamless, and hardware-free communication

- BY PRATIMA HARIGUNANI

Cloud was once a novelty. Then, it became a paradigm, a way of doing IT—like we never knew how we worked without it—ever. And then, it became a prefix, underlining everything with its signature of flexibility, any-time availability, and modularity. It was only a matter of time before this prefix adorned the world of telephony.

Adding Cloud means saying goodbye to traditional phone systems. All the physical infrastructure, such as phone lines and hardware, can be stripped off and replaced by systems operating through a virtual phone system hosted in the cloud by a third-party provider. This entails switching off public switched telephone network (PSTN) and integrated services digital network (ISDN) systems and embracing the new levels of scalability, subscription-based, and hardware-free models that Cloud Telephony brings.

As per Future Market Insights, the cloud telephony market revenue was USD 22.8 billion in 2023 and can rise to USD 57.6 billion by 2033. Many advantages have been assessed here, like storage space, flexibility, scalability, 24/7 availability, the ability to work on multiple networks, Voice over Internet Protocol (VoIP) phone systems, and PSTNs.

No wonder we are witnessing much action stirring up in this firmament.

HIGH-DECIBEL GROWTH