In the next five years, the retail industry is expected to undergo significant transformations driven by technological advancements and changing consumer preferences empowered by the cloud. Describing the affinity between commerce and the cloud, Forrester says, unlike other regulated industries, retail has relied on the cloud since the early days. And through the years, cloud and retail are interconnected through the utilization of cloud computing infrastructure, services, and analytics, enabling retailers to enhance operational efficiency, improve customer experiences, and drive innovation in the industry.
AI and ML: AI and machine learning technologies will continue revolutionizing retail by enabling personalized customer experiences, intelligent product recommendations, and advanced inventory management.
The cloud will continue to facilitate data integration from various sources, including customer transactions, inventory records, and external data feeds, enabling comprehensive and accurate data analysis for AI-driven insights and predictions. We are now in the age of the LLMs and these insights and predictions will get supercharged as they get better at identifying the patterns and trends not apparent previously. Generative AI will transform the retail world across all areas, especially digital marketing with hyper-personalized content and videos created at scale and taking creativity to new levels. It will significantly improve overall productivity and reduce the time to launch new and innovative products.
この記事は Retailer の January 2024 - February 2024 版に掲載されています。
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この記事は Retailer の January 2024 - February 2024 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、8,500 以上の雑誌や新聞にアクセスしてください。
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