SAHIL GUPTA ENHANCING CUSTOMER LOYALTY BY STICKING TO HIS CORE VALUES

With growing concerns stemming from pollution, environmental shifts, and adulterated food, regular skin and hair care have become essential elements of a good lifestyle habit.

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However, finding a go-to clinic or salon that suits your skin and hair without compromising quality is challenging. It’s no wonder patrons bank on the experience and heritage that ‘Bodycraft Clinic & Salon’ brings to them under the aegis of Sahil Gupta, the Bangalore-based firm's CEO.

Sahil has transformed Bodycraft Clinic & Salon, which was founded in 1997 by his Army-housewife-turned entrepreneur mother as a modest skincare clinic in Bengaluru, into one of the country's thriving, futuristic brands. It now operates over 26 branches across India, in Bengaluru, Gurgaon, Chennai, Mumbai, Hyderabad and Dehradun. Bodycraft Clinic & Salon has been awarded and ranked among the top 50 hottest brands in Bengaluru for three consecutive years. Supported by a family of skilled dermatologists and beauticians, including Sahil's father, wife, and sister, Bodycraft Clinic & Salon today serves more than 3,50,000 satisfied clients. Its 25 state-of-the-art facilities span over 60,000 square feet and are equipped with cutting edge hair and skin care technologies. Bodycraft Clinic & Salon is also home to over 650 professionals trained by international experts. No wonder it has been Bengaluru's most known and trusted destination for styling, hair and skin care, cosmetology, and wellness services. Sahil, an alumnus of IIT Kharagpur, joins us for an exclusive conversation to share insights into his inspiring entrepreneurial journey.

Having been a pillar of strength to Bodycraft Clinic & Salon, could you briefly describe its journey since its inception?