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Ujjivan Small Finance Bank for WhatsApp Banking
Banking Frontiers
|September 2025
For the Finnoviti 2025 Awards, Ujjivan Small Finance Bank filed a nomination for WhatsApp Banking.
WhatsApp Banking has emerged as a game-changer in Indian Digital Banking landscape, offering convenience, speed and accessibility to customer while helping bank to reduce operational cost and improve engagement. Benefits for Customer: (i) Instant Notification & alert (ii) Convenience & ease of use (iii) 24x7 customer support.
Benefits for bank: Cost Reduction, Improved customer engagement and competitive advantage.
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