On-Prem 2.0 - Towards Total Trust

In a session that merged philosophical nuance with infrastructure strategy, On-Prem 2.0 - Towards Total Trust at Technoviti Conclave & Awards 2025 set the stage for a fresh conversation on the hybrid evolution of infrastructure in BFSI. The panel tackled the pressing question: How can financial institutions preserve trust while scaling innovation?

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The discussion opened with a generational perspective. Ganesh Kumar reminisced how, for earlier generations, trust was rooted in tangible markers; bank buildings, ledgers, and red-inked initials on passbooks. Today’s generation operates in a radically different paradigm, trusting invisible layers of tech on smartphones. Yet, the underlying concern remains unchanged: is my money and my data safe?

THE CORE DILEMMA: INNOVATION VS TRUST

Nishant Pradhan eloquently reframed the infrastructure debate around two core tenets: innovation and trust. According to him, technology choices such as cloud, AI, or GenAI are secondary. What customers truly care about is how innovative and trustworthy a financial institution is. Innovation, in this context, is the ability to launch need-based products quickly. Trust, on the other hand, is built through transparency, security, and ethical data usage.

He criticized the industry's continued reliance on outdated systems, saying innovation constrained Excel sheets and manual dashboards no longer meet market realities. Citing ChatGPT’s rapid adoption, reaching a million users in just 3 days, he underscored the urgent need for BFSI firms to modernize data architecture, move to data lakes, and leverage alternate data and AI to build scalable insights.

COEXISTENCE IS KEY