We've entered the era of hyper digitalization

Sunil Rajguru caught up with Dharmender Kapoor, CEO & MD, Birlasoft, and discussed a wide range of issues, including the balance required in the Work From Anywhere (WFA) culture, the serious threat of cyber attacks, why cryptocurrencies have to be regulated and the three irreversibles. Excerpts from the video interview...

- Sunil Rajguru

The need to balance Work From "Home" and "Office"

I truly believe that the working model is changing. I have been looking at defining the new model because you cannot grow while sitting at home. If somebody is interested in growing in their career, they will have to step out and go and meet people. That will define how the personality of an individual is going to develop.

Freshers still need to understand what the work culture is, what personality development they would need when they are working in a services organization.

How do they interact with the client, how do they manage the escalation and what does it mean to be a dependable partner to our customers? We also give the flexibility that if we allow them to work from home or wherever due to the nature of the work, then we provide that flexibility also. We need to have a good balance between what can be done and being in the office and what can be done from faraway locations. This new model is going to stay forever.

Client regrets during the pandemic