Kindness Is Key to Resilience PART 2

In June 2020, AUDREY LIN from ServiceSpace spoke with PURNIMA RAMAKRISHNAN about the qualities needed to live a life of kindness, and the relationship between kindness and resilience. In part 2, Audrey continues by focusing on the Compassion Quotient, the concept of leading with inner transformation, and how easy it is to integrate simple acts of kindness into everyday life.

- AUDREY LIN

AL: You can’t draw an easy and clear line of cause and effect with compassion. It’s such a distributed, ethereal thing. It’s a quality that’s there. And we don’t really have metrics to measure it, so you might not notice because it’s not something we quantify. We don’t have a system in place to account for it, so I like the idea of the Compassion Quotient.

We focus so much on IQ, but what about the next generation? Will they be good neighbors? Will they be good citizens? How will they have meaningful lives and meaningful relationships? What’s the value of these things?

Will they get you a job? Maybe, maybe not. But, when you’re on your deathbed, will they lead you to smile, feeling like you lived in a meaningful way and you did what you could while you were here? It’s hard to say what matters more.

The Compassion Quotient is our capacity to offer ourselves, to respond with kindness again and again.

Q: Thank you Audrey. That reminds me of Mark Twain’s quote, “Kindness is the language the deaf can hear and the blind can see.” Qualities like kindness, friendship, compassion and courage are the qualities that define who we are, as humans, and propel us toward what we ought to be in this world.

Adding on to that, I’ve heard you use the phrase “lead with inner transformation.” What does it mean? And can you share a story from your own life?