In 2019, Terry Smith, of Jacksonville, Fla., traded in his 2019 Corvette Grand Sport for a same model-year Chevrolet Silverado pickup. But shortly after he purchased the truck, it started running rough, and certain parts needed immediate replacement. It had transmission, climate control and traction issues, says Smith. He reached out to a friend—a lawyer—who advised him to complain to General Motors before pursuing legal action (see the box on page 71 for details on lemon laws).
Smith called GM and described the truck’s problems. He told the company that he could pursue legal action but would rather not. GM agreed to take a look at the truck but found that it was operating as designed. Even so, Smith’s lawyer friend advised him to call again and be persistent. After three months of calling and complaining, GM agreed to pay him $5,000.
This past May, after prices for used cars and trucks spiked, Smith decided to sell the Silverado. He had it appraised by CarMax, which offered him $1,000 more than he had initially paid for it. “In the end, I essentially got paid to drive it for a year and a half,” says Smith.
Dealing with a defective product or bad service can be frustrating. But by using time-tested strategies for complaining effectively, you’ll have a good chance of getting satisfaction. Above all, remain calm and be polite— and be prepared to be persistent. Confronting a business can be time-consuming and often takes patience.
KEEP YOUR COOL
この記事は Kiplinger's Personal Finance の October 2021 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、8,500 以上の雑誌や新聞にアクセスしてください。
すでに購読者です ? サインイン
この記事は Kiplinger's Personal Finance の October 2021 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、8,500 以上の雑誌や新聞にアクセスしてください。
すでに購読者です? サインイン
Your Vacation Home Could Provide Tax-free Income
If you plan to rent out your vacation home, it's important to understand how your proceeds will be taxed.
A SOLID YEAR FOR THE KIPLINGER 25
All but one of our favorite actively managed, no-load mutual funds gained ground as markets recovered.
IT'S NOT YOUR IMAGINATION: YOUR CEREAL BOX IS SHRINKING
To avoid raising prices, some manufacturers are reducing the size of common grocery items. Here’s how to fight back.
SHOULD YOU WORRY ABOUT BEING LAID OFF? IT DEPENDS ON YOUR INDUSTRY
Downsizing has hit certain sectors. But cutbacks may be slowing, and some companies are expanding.
How identity thieves are exploiting your trust
Con artists themselves are disguising as well-known brands to steal your money and personal information.
CUT THE COST OF YOUR WIRELESS BILL
AT&T, T-Mobile and Verizon dominate the market, but smaller outfits offer similar network coverage at lower prices.
MAKING HOME ENERGY MORE AFFORDABLE
Households in need can get energy-efficiency upgrades, help with utility bills and more from this nonprofit.
A HEAD START FOR SAVERS
The Saver's Credit is designed to help low- and middleincome taxpayers contribute to a retirement account.
Say I Love You With a Money Date
To nurture a lasting bond with your partner, meet regularly to talk about money.
Plan for Your Own Elder Care
AFTER I wrote a series of columns in 2022 about elder care planning for family members, I received a number of responses like this one: “What about married couples who have no children or whose family members don’t live nearby?” wrote one reader. “Or a single individual with no close relatives? How should these people plan for their own elder care?”