Kay Kendall and Glenn Bodinson, authors of Leading the Malcolm Baldrige Way, shatter myths about excellence models such as Baldrige and EFQM.
1. excellence models are too complicated
Quite the contrary. All these models do is provide a list of processes that successful organizations have and ask about your processes for accomplishing the same important actions. It is true that there has to be some complexity to any good management model because today’s businesses compete in a very complex and competitive environment. An excellence model that is relevant to today’s businesses will reflect that complexity. But complex should not be confused with complicated. Within complexity, we see important relationships and linkages.
The Baldrige Excellence Framework (and its related European model, EFQM) provides a holistic approach for leaders to view their organizations as a system rather than a collection of siloed departments or business units. Its non-prescriptive approach means that all existing quality initiatives, such as Lean or Six Sigma, can easily be integrated under the framework. The framework provides this non-prescriptive approach in two ways. First, it begins with an organizational profile; this sets the context for the organization. The questions in the profile provoke dialog among senior leaders to understand if they are on the same page regarding how the organization operates to drive its strategy. It takes a tacit agreement on what is most important to the organization and makes it explicit. Second, the framework is comprised of questions that ask senior leaders to consider how their organizations should do things rather than dictating a specific approach. This allows executives to use the approaches that align with their organizations’ vision, mission, and values. Nothing could be simpler than alignment and execution.
2. implementing an excellence model is too expensive
この記事は The Smart Manager の March/April 2017 版に掲載されています。
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この記事は The Smart Manager の March/April 2017 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、8,500 以上の雑誌や新聞にアクセスしてください。
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A Mandarin Narrative
“Understanding the China effect on global innovation will be essential for companies that wish to compete in China, take advantage of China’s innovation capacity, and adopt Chinese approaches to innovation to improve their own performance. The overall effect is that more innovation will originate in China—from both Chinese and global companies—and more companies would adopt the Chinese style of innovation.”*What has helped many Chinese firms make remarkable strides—not just in the realm of innovation—is their swiftness in reformulating themselves, eschewing hierarchical structures, and adopting a customer-centric approach
A Positive Delay
According to Professor Adam Grant, Wharton School of Business, “We shouldn’t be afraid to start early, but equally we shouldn’t be afraid to be slow to finish… procrastination might just improve the end result.”* When used sensibly by leaders, procrastination is a powerful management strategy.
What Is Your Script?
While Freud and most other psychotherapists took the rather simplistic approach of asking the patient about themselves, Berne took an alternate approach to therapy. Berne felt that a therapist could learn what the problem was by simply observing what was communicated (words, body language, facial expressions) in a transaction. So instead of directly asking the patient questions, Berne would frequently observe the patient in a group setting, noting all of the transactions that occurred between the patient and other individuals.Although rooted in psycho therapy, Transactional Analysis has a profound role to play wherever interactions constitute the core. In an organizational setting, it can help build strong cultures.
Be A Change Leader
In an interview with The Smart Manager, John Knights, author of Leading Beyond The Ego said that adopting a style beyond the traditional is more suitable in a world of continuous transformation.* The hierarchical, managerial, male-dominated, and authoritarian leadership style of the 20th century has to undergo a drastic change as organizations are becoming more democratic, inclusive, employee-centric, and open to feedback from all ‘rungs of the ladder’.
A Measured Step
Employee turnover is expensive. Replacing an employee who quits costs, on average, 21% of their annual pay. While it’s tempting to dismiss turnover as a fact of life in today’s fast-moving job market, new research shows otherwise.* Compensation could be a strategic tool for talent retention, especially when the going is tough.
Bridging The Gap
Pam Didner, author of Effective Sales Enablement, shares her perspective on how sales needs to treat marketing as a hidden sales force, while marketing can leverage sales as another marketing channel.
Become Leadership Fit
Leadership is a concept shrouded in misconceptions. Timothy J Tobin, author of Peak Leadership Fitness: Elevating Your Leadership Game and Vice President, Franchisee Onboarding and Learning at Choice Hotels International, unveils a clearer picture.
Purposeful Mission, Profitable Opportunities
In his book, Master Opportunity and Make it Big, Richard M Rothman says, “The success of your career, your business, or any other important aspect of your life, is enormously influenced by the opportunities you choose to pursue. In fact, these decisions are among the most important you will ever make in your life. In choosing these, you choose your fate.” Enabling innovation and growth in an organization comes from choosing the right, lucrative opportunities that are compatible with its vision and mission.
Power Of Data
When it comes to using data to drive business, organizations such as Google or Facebook are iconic… When they started in 2007, big data was not what it is today. All four Vs that define big data—volume, variety, velocity, and veracity—were at lower levels. But perhaps more importantly, there was not much previous experience of working with big data and using it to drive decision making in organizations. At that time, the question was still out as to whether having all that data is useful. Today, the feeling is that the value of data has been proven, and it’s more of a question of how to get it.1Diligent businesses are those that ensure data privacy and security while leveraging its multiple advantages.
Create Not Pools, But An Ocean
Innovation is a relentless pursuit for every successful organization, cutting across geographies and industries. And many are driving disruptions by promoting intrepreneur teams too. Doug Hall argues this is a flawed approach, benefitting only a select few. Innovation needs to operate in a broader realm—one that encompasses all and promises a level playing field.
