DIGITAL AGILITY WILL DECIDE BANK WINNERS

WHILE DATA AND DIGITAL WILL DRIVE GROWTH, TRUST WILL BUILD A STRONG CUSTOMER BASE.

- Vishesh Chandiok & Jaikrishnan G.

THE MOST FASCINATING narrative in India's growth story is its youth-more than 50% population is below 28. Banking is seeing the first generation of digital natives. In their minds, the most attractive employment opportunity in banking is data scientist or experience designer! Fifteen years back, these roles did not exist even in IT sector. The reality is: 1/3rd of India's banking customers have very high expectations on data-driven credit products, experience-centric self-service models, and 24/7 service availability.