Stressing on knowledge and skills

SML Isuzu held the second National Skill Competition for its technicians.

- Anirudh Raheja

Vehicle complexities are on the rise. With the upcoming BSIV emission norms, complexities are expected to rise even further. Usage of electronics is at the core of complexities rising. The other is composites. Combined with rapidly changing buyer requirements and market cyclicity, OEMs, it is evident, are training their workforce to tackle what could be termed as weird and unanticipated challenges. Such training, and transfer of knowledge to be able to tackle challenges is being extended to dealers as well. It is in this direction that Chandigarh-based SML Isuzu has set up two new regional training centers in India, at Bangalore and Kolkata respectively. According to Eiichi Seto, MD and CEO, SML Isuzu, “The two centers are strategically placed to enable us to impart better training and education. These centers will also ensure that one does not have to travel to Chandigarh for the purpose. This would help us to keep our costs down.” The Bangalore center is expected to go on stream in December 2016, and the Kolkata center is expected to go on stream by early 2017. Over the last one year, the company has applied thrust on improving its sales and service network. It has invested in the training of its dealers, and has taken steps to further study and enhance its operations. SML Isuzu is gearing up to evaluate trainees once they come down to attend the training sessions regardless of the duration. Said Nawal Kumar Sharma, General Manager, Product Sales and Customer satisfaction, SML Isuzu, “The pre- and post-training evaluation will allow us to understand the improvement in the trainee. It would also help us to understand if we need