Celebrating the change agents
A 2020 study by CIO.com has uncovered that over 89% of the tech leaders surveyed spend their time as change agents.As many as 67% regularly make business strategy decisions. Since the past few years, there has been a noticeable shift in the roles and responsibilities of a CIO. Increasingly, CIOs are required to move away from day-to-day technology management and become strategic business leaders with a seat and a say in the boardroom.
The shift in the balance of power became more distinct during the pandemic when not only business continuity but, in many cases, also the survival of a business depended on the CIO and his team.

The CIO continues to be in the driver’s seat in the new normal as retail enterprises scramble to crisis proof their business and experiment with newer business models and channels.

From helping reach customers to ensuring an agile tech-enabled supply chain, helping take informed decisions about the right locations for the next launch, to making hybrid working style work, the CIO’s hands are in every piece of the pie.

Showcasing the Gems of Jewellery
Retail in India
Gold prices have reached a historic high, surging about 17% in the last two months to touch `72,700 per 10 grams. And while this has dampened the demand leading to lacklustre footfall in stores, the industry has grown in value terms in the last year. Credit agency ICRA expects the domestic jewellery retail industry to grow at 10-12% year-onyear in the financial FY2024 on the back of elevated gold prices. This was higher than the earlier estimates of 8-10% growth.

However, jewellery retail in India continues to be dominated by unorganised players with organised players constituting a little more than a third of the market. Having said that, while the organised players are fewer in number in comparison to their organised counterparts, they are making up for in terms of innovations in designs and experience they offer with omnichannel retail, tech-driven features like virtual try-ons and loyalty benefits.

In this issue, we showcase the gems of organised jewellery retail in India—beginning with M P Ahammed of Malabar Gold & Diamonds who embellishes t

A Fresh Look at Fashion
The fashion retail market is likely to increase to over $275.59 billion by calendar year 2032, as per India Business of Fashion Report 2024.

India’s fashion market is one of the fastest growing in the world as per experts, attracting several international brands who are making a beeline to gain a foothold here. British menswear brand Charles Tyrwhitt, French luxury fashion brand Maison Margiela Fragrances, Portuguese accessories brand Parfois, Swedish eyewear brand Chimi, Canadian lingerie retailer La Vie En Rose and Australian innerwear brand Aussiebum are among the scores of brands that have entered the country in the past couple of years. Such is the potential of the market that American casualwear brand has re-entered the market for the third time.

Equipped with the insights from a successful India Fashion Forum 2024, we dedicate this issue to the country’s fashion retail segment that is creating waves globally. Adorning the cover is Abhishek Ganguly, Co-founder of Agilitas Sports and a veteran in the sportswear business, which is a thriving subset of fashion. Through his newlyfounded venture Ganguly aims to play in the big league, creating a Made In India business that will take on established global players in the category.

In typical IMAGES Group style, we’ve put together an issue that is unique—as instead of featuring established incumbents we shine the spotlight on an eclectic mix of brands that are doing things differently. These include century-old fine suitmaker PN Rao,fashion rental company Flyrobe, fast-growing D2C turned omnichannel player Snitch, handcrafted shoe company Banajaran Studio and many more.

Featuring the Doyens of DigitalCommerce
Google’s latest report projects India’s internet economy to reach a staggering $1 trillion by 2030—a sixfold jump from $175 billion in 2022. The outstanding growth is driven by the growing penetration of e-commerce in small towns and cities of Bharat, where even small businesses are now taking their stores online.

The catalyst driving this growth is Open Network for Digital Commerce (ONDC)—an initiative of the Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce & Industry, Government of India—that seeks to revolutionise digital commerce in India by unbundling and democratising it.

In January 2024, the network recorded 5.7 million purchases in a month, up from1281 monthly transactions in January last year, when it went mainstream.

ONDC will do to e-commerce in the country, what UPI did to digital payments. It’s only a matter of time. “We’re creating sparks right now; the explosion is yet to come… it will come when we get the volume,” said ONDC Managing Director and Chief Executive Officer T Koshy in an exclusive interaction.

Read the cover story of this e-commerce special issue to understand how the digital commerce landscape in the country is about to transform, driven by ONDC, a potential game-changer. The issue features other leading players from the e-retail arena like Tata CLiQ, who are combining technology with innovation to offer differentiated experiences.

Home Truths: India’s Home Improvement Market
Even today, there’s one sector in the country that is largely fragmented and unorganised. A whopping 97% of India’s home improvement market continues to be dominated by unorganised players despite the presence of some prominent brands such as Ikea, Home Centre, Godrej Interio, Urban Ladder, Pepperfry, Durian, Woodenstreet and an army of other D2C and omnichannel brands that are either born in India or have ventured into it.

These brands carry the onus of organising the category, a task that was once borne by three large entrants in the market—Home Centre by Landmark Group, Home Stop by Shoppers Stop and Home Town by Future Group. Of these, only Home Centre continues to do what it started—offering Indians a modern shopping experience for their diverse home needs under one roof.

CEO Sitaram Kumar is bullish on the segment and the brand’s future, despite the increasing competition, feeling secured in the brand’s first mover advantage that has given it an unparalleled understanding of the Indian consumer. The cover story of this issue tells the story of how Home Centre warmed its way into the hearts and homes of millions of Indians and what it plans to do to stay there. Also featured in the section are a host of other companies who are enriching the segment with their offerings. One company that stands out is EsoSoul Home which creates home essentials like dinner sets out of plant materials.

Hot Insights into India’s Sizzling QSR Business
Indians spend about `100-400 at Quick Service Restaurants (QSR) on average as per India Food Report 2024-2025 released recently at the India Food Forum, which brought together the stakeholders of the food industry for a common dialogue on the way forward.

With millennials forming 65% of the population, QSRs, estimated at `336 billion, are undergoing a significant shift. Today, they have evolved into something far more encompassing than just offering affordable and convenient food fast. It’s all about providing a complete experience. The change is driven by a multifaceted approach that extends beyond the speed of service. It’s about crafting an entire dining encounter that resonates with the millennial ethos.

Interestingly, the QSR industry has rapidly expanded in financial year 2023 not just in the metros but also in tier 2 and tier 3 towns of the country. This growth is driven by aspirational demand, digital payment convenience, and the influence of social media. Owing to its vast potential, the segment has attracted several more foreign players such as Tim Hortons and Popeyes among others to the country. Today, there is a healthy mix of homegrown and foreign players offering a wide range of options to consumers.

A Look at India’s Food & Grocery Retail Basket
India is the third-largest food and grocery market in the world. Making up 65 per cent of India’s retail market, the food and grocery segment is a thriving business. Within the food & grocery basket, staples and fresh account for 75-80 per cent of the total food retail spend. Growing at a CAGR of 10.9 per cent, packaged snacks, confectionery, and beverages are also making their mark.

National Investment Promotion and Facilitation Agency Invest India expects the market to grow at a compound annual growth rate (CAGR) of 10 per cent, driven by rising consumption of processed foods, dairy products and premiumisation trends. The Indian e-grocery market, which experienced a turning point during the pandemic, has seen a CAGR of over 30-35 per cent. It is projected to reach $3 billion to $6 billion by 2025, up from $2 billion to $3 billion in 2020.


Focus on Footwear
Footwear has evolved from being a necessity to serving functional and aesthetic purposes. This change in perception towards the item is what is fuelling the growth of the category.

Today, most people in urban India own more than one pair of footwear—the average annual per capita footwear consumption in India is pegged at 1.9 pairs, which is way behind the global average of 3.2 pairs. Yet, India is ranked the world’s secondlargest consumer of footwear, based on the number of pairs purchased, trailing behind China which consumes an average of 3.3 pairs.

Although India’s annual footwear consumption is expected to reach 2-2.1 pairs by Financial Year (FY) 2024-25, it is still nowhere near the global average. This suggests that there is headroom for growth, especially for the organised segment, which is expected to grow at a CAGR of ~20-20% from FY22 to FY25 to reach a marketshare of 36%-40%. The next few years hold a lot of promise for the category, which is why we have chosen it as the theme, this issue.

Metro Brands Ltd., represents the category and its potential, perfectly. Having successfully transitioned from being a family-owned family-run business to a professional-run entity, the company boasts strong fundamentals and operational rigour. In the cover story, CEO Nissan Joseph shares the company’s strategies and visions for its next phase of evolution and growth.

Visionary Irfran Razack, Chairman of Prestige Group, adorns the cover of Shopping Centre News section. He speaks about his journey building successful centres and shares his vision for recreating the magic of malls again through new large-scale projects.

Dear Reader,
The month of September is always extra special for the retail ecosystem as it marks the beginning of the festival season. We are ready to usher in the celebratory spirit in full glory.

Retailers and brands are once again ready to welcome the new-age consumers with offers, discounts and enhanced collections. One category that sees an uptake during this season due to the extravaganza of discounts associated with it is Consumer Durables and Information Technology or CDIT.


The September edition of IMAGES Retail shines the spotlight on this ever-green category. The segment which picked up tremendously during the pandemic period is now gaining real momentum. The Indian CDIT market is predicted to nearly double in the next three years to touch `1.48 lakh crore by 2025.

In our cover story, we bring you the remarkable journey of a CDIT player Boat, a company that started selling mobile phone chargers and later evolved as a leader in audibles and wearables boasting a `4,000 annual turnover. In the exclusive interaction, Sameer Mehta, Co-founder of the brand narrates it all. The issue also has interviews with Sangeetha Mobiles and Noise, both of which are leaders of their particular segments.


Dear Reader,
You are holding a much improved, much thicker and a better edition of the first amalgamated version of our three magazines – IMAGES Retail, Shopping Centre News and Phygital. Starting this month, we have decided to bring a single magazine – instead of three -to give you an in-depth and extensive coverage of all three magazines rolled into one.

Through this convergence, we are making an effort to take all the best elements from all three magazines and offer a bigger value proposition to our esteemed readers.

In this first combined magazine, we bring to you a cover story on Shoppers Stop’s quest to reinvent itself again. We analyze the pros and cons of how managing director Venu Nair will be able to chart this new course of the Mumbai company by focusing on its clutch of private brands and on the hot-selling beauty products. The issue also has interviews of industry leaders including Pushpa Bector, Senior Executive Director, DLF Retail and Naresh Ahuja, Founder and CEO, ETP Group where they share insights on changing trends in their respective domains. Another must read is the article on Tata CLiQ, in which the newly appointed CEO Gopal Asthana speaks about the three verticals of the platform and about how Tata CLiQ is using technology to stay relevant by offering a seamless and personalized omnichannel experience.

Retail in the New Phygital Era

Arguably the Indian consumers have come of age - giving an unprecedented acceleration to the transformation process of the retail sector. This further creates new business opportunities in tune with consumer needs and expectations in this era of phygital retail. The change has been visible all through and so was witnessed at the recently concluded Phygital Retail Convention (PRC 2023) at the Jio Convention Center in Mumbai on May 12-13. PRC 2023.

The PRC theme - India: The Retail Megaverse, reflected well in the mood of this historic assemblage that talked of the immense promise of the world’s fifth largest economy and its most exciting retail marketplace.

Both in terms of numbers and reach, it was indeed a remarkable record of 300+ speakers, 1500 + attendees, 1000+ brands and companies and 100+ shopping centres participating and exhibiting - offering unmatched industry stories, insights and innovations in areas including e-commerce, marketing, merchandising, physical shops, supply chain, payments, and more.

PRC 2023: The Retail Megavese is Here …
The ship has arrived, and the time has come. Phygital Retail Convention (PRC 2023) is finally here. We are ready and never been so excited before to host India’s largest retail intelligence event with a new energy and enthusiasm. PRC 2023, returns for its fourth edition on May 11-12, 2023, at the Jio Convention Centre, Mumbai and we can’t wait to welcome the entire retail fraternity at the Jio Convention Centre, Mumbai.

Themed on, ACCELERATING RETAIL @ SCALE for INDIA: THE RETAIL

MEGAVERSE, PRC this year has gone bigger, both in numbers and the reach. With an impressive floor plate of 100,000 sq.ft, PRC 2023 is set to host 300+ speakers, 1000+ brands and companies, 100+ shopping centres participating and exhibiting , 1500 + attendees, offering unmatched industry stories and insights to help you future-proof your company in areas including e-commerce, marketing, merchandising, physical shops, supply chain, payments, and more.

PRC 2023, the Countdown Begins…
April has a buzz of its own. The kick off for a new fiscal cycle is always exciting and target-heavy. And FY 2024 promises to be an especially powerful year — taking off with the largest retail business event India has ever seen. That’s right, Phygital Retail Convention (PRC) returns for its 2023 edition on a massive one lakh sq. ft. floor plate at the magnificent Jio World Convention Centre on May 11th and 12th! Themed on ‘India: The Retail Megaverse’, the mega event will be hosting 300+ speakers, panellists and presenters across five conference tracks, 2000+ attendees and over 1000 brands and companies.

Business Development Heads: Market Expansion Drivers in the Realm of Retail
In the world of retail, it’s said that the three most important decisions are location, location and location. So imagine the responsibility of the person who takes this most critical decision for a retail organisation. The person is mostly designated as Head – Business Development and or Retail Expansion and in some organisations as Retail Real Estate or Property Head.

Real Estate being the most expensive head on Retailers P&L (Profit and Loss), it is imperative that leaders driving the market development strategy are extremely cost conscious.

With retailers wanting fast growth and deeper market penetration on one hand and the pressures of increasing rentals and costs of new store opening on the other; the role of business development heads becomes extremely challenging. Tracking return on investment (ROI) and per sq. ft. return across existing markets and shopping centres, these professionals also always need to be ahead of their competition in identifying opportunities to open stores in emerging locations. And it’s not just stores. These professionals are also responsible for finding locations and properties for offices, warehouses, delivery locations and more. IMAGES Group recognizes the contribution made by these professionals towards building a profitable retail network for their respective organisations and working with shopping centres across India to create memorable shopping destinations for customers.

New Year, New Hopes
There is a lot happening in the retail industry in terms of retail experience, technology and expansions. The industry seems to have overcome the bump in its growth trajectory caused by the pandemic and is back on track to achieve its expected growth of USD 1.5 trillion by 2030. The Indian e-commerce industry, on the other hand, is expected to surpass USD 350 billion by 2030, growing at a Compound annual growth rate (CAGR) of 23 per cent.
The threat of the pandemic, and global inflationary pressures notwithstanding, the environment appears conducive to the growth of retail.
A pro-consumption budget and more business-friendly policies will give the desired push to help the retail and allied industries in unlocking their latent potential.
In that sense, 2023 will be a crucial year for retail.
We got talking to some of the leading founders and CEOs from retail brands across India to know their vision for growth in 2023 and the strategies and plans they are putting to work. It was heartening to learn about the kind of work that is being put in various areas of retail.

Powering Retail for the Times Ahead
Speed, convenience, seamless transactions, and above all, enhanced user experience are the primary pillars of customer service. As we step into the future of retail,t he phygital world promises unimaginable experiences for the customers and consumers alike. Celebrating the power and the depth of phygital retail in this issue of Images Retail, we spoke to CEO’s and different leaders all across retail and its diverse segments to understand how the concept is spanning out for each different companies/brands/retailers.

While we are set to talk in-depth and discuss the pivots of phygital revolution across retail in India and ‘Bharat’ at PRC 2022, we wanted to give our readers a sneak peek into our esteemed spaaker lin-ups and other glimpses of the event in this specially curated PRC Special issue. When uncovering the phygital story in retail we try to capture the growth story of ‘Bharat’ or the other side of India which is actually pushing the consumer story forward, under the spotlight. This is the India that is rising to shine brighter & brighter to create newer business opportunities. And this is the time to study, analyse and closely look for ways to serve the country to stand strong with the times ahead.

All Set to Embrace the Big Change

With festivals knocking at our door, it’s time now to brighten up our businesses. The dull days have cleared out and ow is the time to find ways to make god for all that’s lost during the last two and half years. Festivities always mark the onset of a positive market in India. This year it is even more special, as we keep covid behind us and switch to sixth gear, accelerating on the growth way. Reports of mega spending and consumption in Tier II & III cities is yet another and consumer pockets and all eyes are on the growth story in the making.

Thus, keeping these thoughts and growth process in mind, we have planned this issue of the magazine around the ‘festive growth story’. we have spoken to brands and retailers to understand their expectations from the market when it comes to festive sales. More than excitedly getting ready to serve the new customer, the retailers are happy to report many new trends that they are observing now and how they are incorporating new plans and strategies to grow this festive season.

The total retail market in India is estimated to be around $780 billion, which accounts for 10% of the country’s GDP.

However, this is only getting better every single day and in February 2022, the North region of India showed the highest sales growth of 17 percent in the retail industry. In comparison, the South region of India witnessed sales growth of four percent in that year. This is a promising figure and shows a lot of growth all across India and it does present a very positive environment too. What is humbling is that this growth comes after almost 2 years given the pandemic and all the lockdowns.

Retail was significantly not in its best phase during the pandemic, but the push it received post lockdown, turned out to be a big marker to the changes that we were expecting within the retail domain in the time to come. Our recently concluded on-ground events and the full house audience that we got to welcome at Renaissance during the 6th and 7th of April made us hopeful too. After a long hiatus of only working with online events, we finally broke free and got on the ground once again.

The retail market in Andhra and Telangana is very promising and retail contributes to 15.3 % to the state’s GSDP in 2020-21 in Telangana. Today alongside the popular cities Hyderabad, Vishakapatnam, Vijaywada, Nellore, Guntur, Tirupathi, Warangal, Chittoor, the Tier II and III cities are also showing a lot of promise and is fast becoming positive hubs for business. As the consumer is evolving and demanding better brands and products in keeping with his progressing lifestyle, this once untapped region has become a veritable diamond mine for retailers. With so many upcoming malls in the region, Andhra Pradesh and Telangana is getting ready to display the new retail culture which will attract more tourists and consumers globally.

These two regions have been on the radar of international retail giants and Indian retail industry, given their exceptional potential to offer a strong business ground. That is why, Walmart India opened a ‘major chunk’ of its 50 stores in AP and Telangana. It was an obvious choice back in 2014, even today the retailers  find these states promising and the popularity is only increasing every passing day. Keeping in mind the powerful retail business scenario of these two states, we have dedicated this issue to ‘Rising Andhra Pradesh & Telangana: The New Retail Destination in South India’.

Before the Union Budget 2022 was presented, there were umpteen rounds of discussion and expectations regarding how it will be helpful for the retail industry, what are SOPs being brought in for the industry and how they can benefit from the same. India’s retail market is expected to become a $1.5 trillion market by 2030, from $0.793 trillion in 2020. So, the industry looking up to the Budget announcements was an obvious. Major players were keen on getting some favourable announcements that look at the whole industry as a whole. They were very keen on getting some roll outs that consider the online-offline retail with similar weightage and the categories of retail with equal weight.

This issue we bring to you varied budget analysis in order to present the reality for the retail industry, straight from the thought leader’s perspective. We have weighed in the pointers put in by leading analysts alongside the retail industry to understand what the 2022 Union Budget has in store for you for each one of us, across sectors and categories. Apart from the budget thoughts we have also exclusively covered some technology-led reports and analysis, which helps us see how the industry can use varied platforms and simple tools to bring in a big difference in retail and the way of doing business.

Ushering in the New Year with lots of positivity, hopes, renewed energy and prospects, we are eyeing retail in a new way. The retail sector in the country is among the largest contributors to India’s GDP, 8-10 percent on average, and the second-largest employer in the country, so this year with the growing buzz across the market facing recovery, expectations are high from this sector. E-commerce channels are also growing at a tremendous rate with more than 19,000 e-commerce businesses in India and more than 800 D2C brands roughly worth $44.6 billion in 2021 projected to reach $100 billion by 2025.

All this is presenting a very promising podium for retail and the D2C ecosystem specially is presenting a very hopeful scenario in front of India, currently. The D2C startups space has raised a whopping $2.04 billion in funds since 2014 with categories like fashion, home decor and consumer electronics leading the charge. More progress is definitely on the cards, so are the expectations from the government to help retail with the National Retail Policy. With the Union Budget knocking at the door, all across sectors in retail the retailers and brands alike are hopeful that this unified policy will bring about a big change, once put to action.

Life has been too unpredictable since the last two years, it still is to a greater extent. But still we are hopeful, doing business and carrying on with our positive spirit. But, I feel happy to say that we are finally closing 2021 with a lot of good things and that overrides the sad, tough days we all lived all this while. 2022 presents a very interesting landscape for retail and makes us hopeful of the good times ahead. Consumer behaviour shift is one of the key noticeable change that we all have witnessed and it’s a work in progress. However, the more consumer demands authenticity, convenience, value, the more we will see retail functions getting agile and very responsive. One thing is very promising to see that and we understood it through the umpteen discussions at PRC that retail is no more about demarcations and divided approaches across online, offline, and Omnichannel. It is all about connected approaches!

PRC 2021 was one of the very first mega offline events in retail for 2021, which saw grand presence of brands, retailers, key e-commerce and D2C players, real estate marquee names, technology solution providers, and everybody connected to the retail ecosystem all across 2 days. We captured the essence of Day 1 of the event in our last issue and as a continuation, in this issue we bring to you more power packed insights and a lot of engaging sessions from Day 2. The cover story talks about how phygital retail is no more a term of the future, it is now and constant.

The year is nearing towards its end, I wonder if it is time to say ‘what a year we all had’! Maybe I will for a few more days, but there is no harm in looking back to the highs and lows a little ahead of time. From shifting ahead of a pandemic year to seeing retail make its way back to business to living in a constant scare of the next wave of the pandemic, we have come a long way. But the biggest achievement personally for us have been hosting a successful on-ground event in 2021. It feels like decades that we have met the industry in-person, courtesy the pandemic.

Phygital Retail Convention (PRC), Powered by Shiprocket, India’s go-to retail intelligence event of 2021 brought together multiple stakeholders in global retail businesses to hack the most critical disruption-ready strategies around consumer behaviours, technology and innovation. A powerful blend of panel discussions, talks and masterclasses, zoned exhibitions to showcase tech solutions, innovations in products, services, retail spaces, ideas and concepts welcomed delegates and the industry to engage over two days in meaningful conversation on the 10th and 11th of November 2021. We were able to discover and experience advanced solutions from technology solution providers and innovators presenting success stories of trailblazing retail business transformations from across the world. We got a chance to hear the best of best in person and see them exchanging ideas, plans, strategies, and visions on our podium. What an enthralling experience to see retail getting a revival with the phygital touch.

The size of the Indian logistics industry is estimated at $215 billion during FY20. It is expected to grow at a rate of 10-12 per cent compound annual growth rate (CAGR) over the next five years. The pandemic has actually tightened the loose ends and have made the industry ‘smart & agile’. Supply chain is no more a backend conversation, but a regular point of discussion for the top management of any retail company.

Third party logistics (3PL), express logistics, warehousing and cold chain are the chief segments within the supply chain and logistics domain, which are expected to stay under the spotlight for some time now. The main focus now for any company within this segment is to shorten the supply chains and ensure that the goods are delivered in a very cost effective time-bound manner. In the September issue, we exclusively bring to the front supply chain trends and highlights from the experts of the domain. Along with this, we also bring some expert columns to highlight certain sectors and how the companies within this segment are registering success with impressive growth journeys. With enriching conversations, we also try to unfold the new innovation and business plans of some reputed startups and try to decode their growth story in the Indian market.

In this issue we also unearth the trend of FMCG companies that are working towards achieving household penetration by experimenting while lowering costs, effective advertising and understanding evolving consumer needs. We also trace the prompt adaptation of digital technology for business operations by the sector and study the nodes of changes. With focus on the wheels of change for retail, this issue is also about celebration and we raise a toast to the winners of IMAGES Shopping Centres Awards!

New trends and technology-led innovation has now become a well-versed conversation in retail and shopping malls are not far away from these insightful adaptations. However, with malls being closed for the better part of the year given the adversities of the second wave, now these spaces have majorly turned into a social arena. From vaccine drives to exclusive ‘coming back’ discounts and other campaigns for social causes, shopping malls are now voicing for the bigger cause and giving customers a safe space beyond their homes to mingle. Keeping this trend and transformation in mind, we have centered our cover story for this issue on ‘malls turning into social spaces’.

In the August issue we exclusively bring to you some startup growth stories in India along with the success stories of big retailers. With heart-to-heart conversations, we also try to unfold the new ideas and business plans that can help retail brands plan their foray into online & ofline space. A recent report has also revealed that the e-retail market is expected to grow to $120–140 billion by FY26. This certainly indicates a boom and retailers are fast surfing on this online wave to catch up some sales and make up for the losses owing to the ‘nobusiness’ days during the early days of the pandemic.

Description

Much has been told, a lot of lessons learnt, now we have already absorbed the nuances of the new normal and are all set to embark the changes. Moving forward, omnichannel retail seems to be the most obvious way of staying relevant and on-track within the retail sphere. Technology adaptation is the most obvious way forward and brands and retailers are adapting to the change faster than before. More than technology, the plan or strategy to adapt to the omnichannel ways of doing business is important and it starts from identifying the right touch points to plugging in the perfect 􀁫 t technology in order to make the brand easily accessible for the customers. Signi􀁫 cantly, omnichannel has a varied meaning for each brand/retailer and the approach to omnichannel also alters across domains. What makes omnichannel a homogenous concept is the end result, which everyone wants to achieve via their omnichannel journey.

Easy discovery of products at multiple touchpoints, doorstep deliveries via a seamless last-mile ful􀁫 lment, a uniform connectivity between varied touchpoints, and smooth inventory management are some of the primary asks that brands/retailers wishes to achieve with their omnichannel transformation.

With the second wave of the pandemic, India’s retail sector has had to face a double whammy, even as businesses and consumers were beginning to hope for some light at the end of the tunnel. On a happier note, the nationwide vaccination drive is helping one stay hopeful and look at the times ahead with optimism. Lockdowns all across the nation are slowly getting eased. While retailers are preparing to get started with ofine business, they are more than confident about retailing within the digital domain. Shopper-centric approach, assortment & space planning have emerged as the keypillars for retailers to improve retail experience, sales and loyalty.

The June edition of IMAGES Retail highlights these shifting paradigms exclusively. However, there is no denying the future of retail is digital. Why future, retail at present is steering towards digitalisation and we have had prominent retailers all across industry tell us that.

After nine long months, India’s retail sector is back to square
one. Lockdowns are back and business and consumer
sentiments are at record lows. People are once again being
advised to ‘stay home’; only shoppers focussed on essentials
are venturing out. Indians are back to the work-from-home
model and e-commerce is once again the favoured shopping
channel.
On the other side, the bar on retail supply chain excellence
is at an all-time high as companies race to service customers
and keep cash registers ringing. In our cover story, a white
paper from leading global professional services 􀁫 rm, Alvarez
& Marsal (A&M) India and CII Institute of Logistics called
‘Enabling the Next Wave of E-commerce in India Through
Supply Chain Innovation’ offers some ideas on what to
expect. The paper notes how different e-commerce categories
are expected to witness differential growth in the next 􀁫 ve
years with evolving operating models and the implications
for logistics service providers.

April 2024

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January 2024

December 2023

November 2023

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November 2022

Launched in 2003, IMAGES Retail magazine took on the task of analysing the emerging organised retail industry at a time when the industry itself had little data to work on. The magazine covers the gamut of Indian and International movements in retail technology, logistics and supply chain, store formats, store design, retail real estate, franchising and human resource, besides reporting on significant directions within India’s sunrise industry. 

The magazine is widely acknowledged India’s leading retail intelligence publication for decades now, providing news, insights, research & analysis, intelligence and data covering retail operations across all Indian markets.

The mission of the monthly B2B magazine – published exclusively for the retail industry – is to bring industry leaders and brand owners up to date with the latest in retail technology & innovations, provide them with in-depth research, studies and analytical, insightful features which help them grow their businesses in India. The magazine aims to spark ideas and shape agendas for decision makers in India’s competitive retail industry.

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11. サービスおよびすべての出版物は、「現状のまま」および「入手可能な状態」で提供されます。 MAGZTER、その関連会社、サプライヤー、ライセンサーおよび代理店は、明示的か黙示的かを問わず、商品性、特定目的への適合性、および権利侵害の非侵害に関する黙示的な保証を含むがこれらに限定されない、あらゆる種類の保証を明示的に否認します。上記を制限することなく、MAGZTER もその関連会社、サプライヤー、ライセンサー、代理店も、(I) サービスがお客様の要件を満たすこと、(II) サービスが中断されず、タイムリーに、安全に、またはエラーが発生しないことを保証しません。 III) サービスの使用から得られる情報、または出版物に含まれる情報が正確または信頼できるものである、または (IV) 出版物またはサービスの品質がお客様の期待に応えるものであること。信頼できるインターネット接続とデバイスの取得と維持については、お客様が単独で責任を負います。 MAGZTER は、お客様がコンテンツをダウンロードできないことについては責任を負いません。ダウンロードまたはサービスの使用を通じて取得したマテリアルは、お客様自身の裁量とリスクで行われ、かかるマテリアルのダウンロードに起因するコンピューター システムまたはモバイル デバイスへの損害またはデータの損失については、お客様が単独で責任を負うものとします。口頭か書面かを問わず、お客様が magzter から、またはサービスを通じて、またはサービスから得たアドバイスや情報は、いかなる保証も生じません。

2.お客様は、その情報を真実、正確、最新かつ完全なものに保つために維持し、速やかに更新するものとします。あなたは、自分のアカウントとパスワードの機密性を維持し、自分のコンピュータへのアクセスを制限する責任を負い、すべてのコンテンツとサービスの選択と使用を含む、自分のアカウントで行われるすべての活動に対する責任を受け入れることに同意します。

3. いかなる場合においても、Magzter.com、ウェブサイトおよびアプリケーション上のコンテンツの作成、制作、配布に関与する個人、団体、第三者は、契約上または法的責任を負いません。 Magzter.com の使用中または使用中にお客様に発生した直接的、間接的、付随的、特別、および結果的。 Web サイトに登録するか、アプリケーションをダウンロードすることにより、このセクションに記載されている規定が Web サイトおよびアプリケーションのすべての使用およびコンテンツに適用されることに同意するものとします。

3. Magzter からの事前の書面または許可がない限り、ここに公開されているものはすべて Magzter またはそのライセンサーの専有財産であるため、Magzter から取得したコンテンツを変更、コピー、配布、販売してはなりません。このような不正使用は、著作権法や商標法を含む適用法に違反する可能性があるため、Magzter はこれらを厳しく禁止し、そのような違法行為が証明または検出された場合は、アクセスとアカウントを停止します。また、これらの不正行為によって生じた損害についても責任を負う必要があります。出版物の法的所有者が許可する場合を除き、お客様は、サービスを通じてアクセスした出版物をダウンロードすることによって所有権を取得しないことを承認するものとします。著作権法で明示的に要求されている場合、またはサービスの機能によって許可されている場合を除き、変更、リバース エンジニアリング、公開、送信、表示、譲渡または販売への参加、派生作品の作成、またはいかなる形であっても商業的に利用または提供することはできません。 Magzter およびかかるコンテンツの所有者の明示的な許可なしに、アプリのコンテンツ、出版物、またはそれらの一部を第三者に提供すること。当社は、明示的か黙示的かを問わず、Magzter または Magzter のライセンサーの知的財産に対するライセンスを付与しません。

5. あなたは、Magzter.com が他のユーザーや第三者、またはそのコンテンツのいかなる種類の中傷的、攻撃的、または違法な行為に対して責任を負わないこと、および前述の行為による傷害のリスクは完全にあなたにあることを特に認めます。

8. Magzter は、お客様が本利用規約および Magzter が定めるその他の運用規則に準拠しているかどうかを判断する目的で、お客様が公開および入力したコンテンツを監視するすべての権利を留保します。 Magzter は、コンテンツについて決定を下し、独自の意志で削除する権利を有します。

9. Magzter は出版物の販売代理店であり発行者ではないため、Magzter は雑誌に掲載されている意見、アドバイス、声明、サービス、オファーなどを含むコンテンツに対する編集管理を行いません。したがって、Magzter は、そこで提供される情報や事実、または公式の資格に従って行動する Magzter の認定従業員以外の者がサービスを通じて利用できる情報や事実の正確性や信頼性について責任を負いません。したがって、当社には出版物に対する編集上の管理権がありません。本サービスが提供する出版物で行われた意見、アドバイス、声明、サービス、オファー、または第三者によって表明または利用可能にされたその他の情報またはコンテンツは、それぞれの著者または出版社のものであり、第三者のものではありません。マグザー。 Magzter は、サービスを通じてまたは出版物から得た情報への信頼によって生じた損失または損害に対して責任を負いません。本サービスには、他のインターネット サイトおよびサードパーティのリソースへのリンクが含まれている場合がありますが、Magzter は、そのようなリンクされたサイトで利用可能な通信またはマテリアルについては一切の責任を負いません。これらのリンクは便宜のためにのみ提供されています。サードパーティのサイトにアクセスしたり、サードパーティのサイトを通じて注文したりするときに適用される利用規約を理解するのは、お客様自身の責任です。

不快なコンテンツの詳細（プラットフォーム上のリンクを含む）

お気に入りの作品をダウンロードすれば、いつでもどこでもオフラインで読むことができます

愛する人に Magzter ギフト カードをすぐに贈り、何千ものベストセラー タイトルの中からお気に入りの雑誌や新聞を自由に読めるようにしましょう。

Gift your loved ones with a Magzter Gift Card instantly and give them the freedom to read their favorite magazines from thousands of best-selling titles.

{{magCount}}冊の人気のインターナショナル雑誌からお気に入りの雑誌を自由に選べるMagzterギフトカードを、大切な人に今すぐ贈りましょう。

Girish Ramdas は、世界的なデジタル出版ビジネスで話題を呼んでいる、ニューヨークを拠点とする新興企業 Magzter の共同創設者兼 CEO です。 Magzter は 2011 年のサービス開始以来、150 か国以上から 8,500 万人のユーザーを獲得しており、世界中の 4,500 以上の出版社から数千冊の雑誌、新聞、書籍が提供されています。彼は、印刷物、モバイル、Web 開発を含むクロスプラットフォーム出版において 25 年以上の経験があります。この期間中、彼は 3 つの新興企業を共同設立し、経営して成功を収めてきました。彼は雑誌社のデジタル化を可能にし、デジタル世界でコンテンツの収益化を支援してきました。ギリッシュは、オンライン、モバイル、出版エコシステムにおける深い業界経験により、世界中のプラットフォームにわたるデジタル コンテンツの取得、マーケティング、収益化の専門家となっています。

当社のプラットフォーム上で不快なコンテンツに遭遇した場合、当社はお客様の懸念に対処するために苦情救済ポリシーを導入しました。

Magzter Inc. (「当社」、「当社」、「当社」) は、お客様がご自身の個人情報がどのように使用および共有されるかについて関心を持っていることを承知しています。当社のプライバシー慣行の詳細については、次のプライバシー ポリシー(「ポリシー」) をお読みください。当社が運営するウェブサイトおよびそのサブドメインのいずれかにアクセスするか、当社のモバイル アプリケーションやその他のコンテンツ配信方法(総称して「サービス」) を使用することにより、概要が説明されている慣行およびポリシーに同意したことになります。本ポリシーに記載されており、お客様は、当社がお客様の情報を以下の方法で収集、使用、共有することに同意するものとします。

Magzter Inc. は、世界最大かつ急速に成長しているセルフサービスのクロスプラットフォーム デジタル ニューススタンドで、2011 年の創業以来 8,500 万人を超えるユーザーがおり、40 以上のカテゴリ、60 以上の言語にわたる数千の雑誌や新聞を扱っています。ニューヨークに本社を置く Magzter は、アムステルダム、ロンドン、メキシコシティ、チェンナイ、ムンバイ、ニューデリー、バンガロール、シンガポールに現地拠点を置いており、間もなく他の国にも拡大する予定です。 2011 年 6 月に世界的起業家であるギリッシュ ラムダス氏とビジェイ ラダクリシュナン氏によって設立された Magzter は、世界中の雑誌や新聞の出版社が自社のタイトルのデジタル版を作成し、世界中の消費者に配信できるようにします。

Magzter は、ユーザーに安全なプラットフォームを提供することに尽力しています。 Magzter は、パブリッシャーがコンテンツを配布するためのプラットフォームにすぎないことに注意してください。当社は、当社のプラットフォームで公開されるコンテンツを管理または推奨しません。当社は、発行者の行動またはそのコンテンツに対して責任を負いません。

Magzter は、コンテンツまたはコンテンツの一部が権利を侵害したために損害を被った、または費用が発生した当事者を補償する責任を負いません。 Magzter は、第三者の権利を侵害するコンテンツまたはコンテンツの一部に起因する権利侵害について、民事裁判所で法的措置を講じる責任を負いません。

Magzter は、Magzter GOLD と呼ばれる世界最大の「読み放題」サブスクリプション サービスを提供しています。これにより、デジタル読者は月額サブスクリプション料金で 8,500 以上の雑誌や新聞に無制限にアクセスできます。 Magzter はまた、アプリ向けの革新的な ezRead 2.0 機能により、世界最大の記事数を誇ります。これにより、スマートフォンや小さな画面のモバイル ユーザーは、本来の楽しみ方で雑誌コンテンツを楽しむことができます。読みやすく、素晴らしいビデオと高解像度の写真が付いています。

名前

Magzterでのコンテンツ発行に関するサポートが必要は場合は、このフォームに記入してください

 Magzter に入社する前は、Dot Com Infoway (DCI) および Galatta Media の社長を務めていました。彼の任務には、戦略的マーケティング、パートナーシップ開発、コンテンツの世界的な収益化が含まれていました。 DCI は、2000 年には 3 人だった小さなチームから、2011 年には 300 人にまで成長し、世界中のクライアント向けに Web、ソフトウェア、アプリの開発を手がけていました。

Magzterの開始以来、お客様に最高のニューススタンドテクノロジーとサービスを提供するため、世界各国の組織や機関と提携することに尽力してきました。雑誌の購読を顧客に提供したい場合や単に詳細に興味がある場合など、お気軽にお問い合わせください。Magzterはお客様のビジネスの成長を支援いたします。お問い合わせ内容について、以下の質問票にご記入ください：

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 DMCA では、元の DMCA 通知を提出した当事者が反対通知のコピーを受け取ってから 10 営業日以内にお客様に対して訴訟を起こさない場合、当社は削除されたコンテンツを復元することができます。

このポリシーは、お客様がサービスにアクセスする際に当社が収集する、個人を特定できる情報(「個人情報」) およびお客様およびお客様のコンピューターまたはデバイスに関するその他の情報の当社の取り扱いを対象としています。以下で詳しく説明するように、当社はお客様から個人情報を収集することがあります。当社はこの個人情報を、当社の製品、サービス、コンテンツ、広告をパーソナライズ、提供、改善するため、またお客様がユーザー アカウントとプロフィールを設定し、お客様に連絡し、特定の製品やサービスに対するお客様のリクエストを満たし、お客様によるサービスの使用状況を分析するため。場合によっては、当社は一部の個人情報を第三者と共有する場合もありますが、これはポイント 4 に記載されているとおりに限られます。

このタイトルは Magzter GOLD サブスクリプションに含まれています

コンテンツの品質を分析し、パブリッシャーに適切なフィードバックを提供するため

当社では、不快なコンテンツに関するあらゆる苦情に対応する苦情担当者を任命しています。

不快なコンテンツに関する苦情は、上記の電子メール アドレスに電子メールで苦情担当者に送信するようお願いします。また、苦情を申し立てる際には、以下の詳細を提供するようお願いします。

さまざまな雑誌、書籍、ニュース、雑誌および出版物関連コンテンツ (総称して「出版物」と呼ばれます) を注文、購読、配信を受け取り、これらの出版物のデジタル版を配信する機能を提供するアプリ

c.また、パーソナライズされた推奨事項を作成するために、アプリケーションの使用に関連する情報も収集します。お客様がサードパーティのアカウント資格情報を当社に提供した場合、お客様がそのような送信を許可した場合、それらのアカウント内の一部のコンテンツおよび / または情報(以下「サードパーティのアカウント情報」) がお客様のアカウントに送信される可能性があること、およびそのサードパーティのアカウントが当社のアカウントに送信される可能性があることを理解したものとします。サービスに送信される情報は、本ポリシーの対象となります。

 f.当社が収集する個人情報により、当社はお客様のリクエストに対応し、当社の製品とサービスを改善し、お客様に表示される広告とコンテンツをカスタマイズし、新製品についてお客様に連絡することができます。

は、2011 年の設立以来 8,500 万人を超えるユーザーがおり、40 以上のカテゴリと 60 以上の言語にわたる数千の雑誌や新聞を擁する、世界最大かつ急速に成長しているセルフサービスのクロスプラットフォーム デジタル ニューススタンドです。ニューヨークに本社を置く Magzter は、アムステルダム、ロンドン、メキシコシティ、チェンナイ、ムンバイ、ニューデリー、バンガロール、シンガポールに現地拠点を置いており、間もなく他の国にも拡大する予定です。 2011 年 6 月に世界的起業家であるギリッシュ ラムダス氏とビジェイ ラダクリシュナン氏によって設立された Magzter は、世界中の雑誌や新聞の出版社が自社のタイトルのデジタル版を作成し、世界中の消費者に配信できるようにします。

 n.また、ユーザーが当社の利用規約を遵守していることを確認するために、使用状況情報も使用されます。たとえば、ユーザーの使用状況情報は、ユーザーが雑誌やその他のコンテンツを許可された回数、または許可された数のデバイスにのみダウンロードしていることを確認するのに役立ちます。

これにより、デジタル読者は月額購読料で 8,500 以上の雑誌や新聞に無制限にアクセスできるようになります。 Magzter はまた、アプリ向けの革新的な ezRead 2.0 機能により、世界最大の記事数を誇ります。これにより、スマートフォンや小さな画面のモバイル ユーザーは、本来の楽しみ方で雑誌コンテンツを楽しむことができます。読みやすく、素晴らしいビデオと高解像度の写真が付いています。

Images Retail - November 2022

Images Retail - November 2022

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