Voicebot technology: Improving user satisfaction with efficient quality control strategies

Voicebots, driven by NLP and industry-specific models, are revolutionizing customer interactions with personalized, real-time support. As they evolve, these AI tools enhance user experiences and help businesses scale efficiently across sectors like healthcare and education

- Sarvagya Mishra

Given the changing technical landscape and the ever-evolving consumer behaviours, voicebot technology has emerged as a critical catalyst for growth for several industries, especially education, finance, and healthcare. Evolving the way businesses interact with their consumers, intelligent voicebots offer timely, accurate, and round-the-clock support, crucial for businesses to scale their operations without major overheads. At the helm of this revolution being brought by voicbots is the technology like Natural Language Processing (NLP) and Natural Language Understanding (NLU), which is equipping voicebots to smartly interpret and respond to different queries.

• Creating seamless, human-like interactions

By leveraging the power of NLP and NLU, voicebots are able to decipher the context and ascertain the intent of customer queries. This also extends to understanding different languages, the colloquial dialects, accents etc. In instances where a user may switch between Hindi & English, or “Hinglish” – the intelligent voice agents are adept to customise the responses accordingly and ensure an uninterrupted flow of conversation.