AI AGENTS In Your Workforce

Companies are experimenting with Al agents for tasks ranging from coding and payroll processing to more intense ones like chip design.

- JANANI G. VIKRAM

When a leading German manufacturing company faced challenges with the manual handling of order updates, they turned to 'Al agents' for help. Order updates were received in various formats, ranging from emails and PDFs to spreadsheets. Employees had to extract data like product codes, quantities, and delivery addresses from these, enter them into the enterprise resource planning (ERP) system, and alert concerned stakeholders about the update. This was a back-breaking job that exhausted employees and led to errors too. By automating 96% of this task using an AI agent from Beam AI, the manufacturing company claims to have experienced an 89% reduction in manual processing time and a 23% decrease in errors, with resultant cost savings. The AI agent could seamlessly work with the company's existing ERP system, which made it quick and easy to start. By taking over the routine task of processing more than 300 order updates per day, it freed up the employees' time for higher-value activities.

In India, when the Covid pandemic triggered an unprecedented surge in broadband demand, Excitel's subscriber base increased by 55%. Consequently, there was also a rise in support calls, but support staff could not move around safely due to the raging pandemic. Excitel managed the situation by deploying Aprecomm's agentic al-driven Virtual Wireless Expert (VWE), a cloud-based upgrade seamlessly deployed to the Wi-Fi access points of around 500,000 subscribers. Using advanced AI algorithms, VWE enabled real-time monitoring, remote management, and autonomous self-healing.

Excitel reported a 35% improvement in first-call resolution, a 30% reduction in support call duration, and a 62% drop in truck rolls. This enhanced customer experience and network reliability resulted in a dramatic growth in Excitel's subscriber base to over one million.