Building Sovereign Systems, Responsible AI Teams, & Leading IndiaAI's Next Wave

AI is no longer a buzzword but a corporate mandate. Enterprises worldwide are racing to unlock the full potential of AI. However, the trickiest part is embedding AI to achieve measurable outcomes while balancing innovation with responsibility and compliance.

- EXCLUSIVE WITH NIKHIL MALHOTRA, TECH MAHINDRA

In this context, Nikhil Malhotra, Chief Innovation Officer & Global Head of AI & Emerging Technologies, sheds light on the company's AI-first playbook, the rise of sovereign AI, and India's opportunity to claim global AI leadership. From cutting case resolution times in half to building sovereign language models, Tech Mahindra is showing how “AI Delivered Right” can fuel both innovation and compliance.

How is Tech Mahindra embedding AI across enterprise solutions to create measurable business impact?

Tech Mahindra adopts a pragmatic approach to integrating AI within enterprises, ensuring a real and measurable impact. Our narrative of 'AI Delivered Right' reflects this philosophy, which focuses on applying AI to achieve tangible outcomes across four key dimensions: productivity, transformation, innovation, and assurance.

For example, we helped a global software company achieve a 50% reduction in case resolution time through an intelligent automation program. We developed a multi-agent framework for a European telecom client that enhanced data pipeline quality by 70% while reducing development timelines by 20%. In Saudi Arabia, we developed a GenAI-powered localized knowledge search using small language models to enhance data privacy and streamline information retrieval.

Additionally, through our IP, VerifAI, which is part of our Orion agentic platform, we deliver observability, validation, and verification for AI pipelines. Together, these efforts demonstrate how we embed AI responsibly and effectively to create sustainable business outcomes.

With emerging technologies like AI, edge computing, and 5G, what's your strategy to future-proof Tech Mahindra's service offerings globally?