Retroactive charging for higher ward transfers unfair

Last week, my mother, who is 98 years old and frail, was admitted to the high-dependency ward in Singapore General Hospital (SGH) as a Class C patient.

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Unfortunately, her experience there was far from conducive to her recovery. The ward, accommodating five patients, was consistently noisy, with frequent disturbances from phone usage, visitor traffic, and monitor alarms. As a result, my mother found it difficult to rest and became increasingly stressed.