More accurate info for commuters during rail incidents being looked at

With expanding network, not possible 'to drive down to zero disruptions': Jeffrey Siow

- Lee Nian Tjoe Senior Transport Correspondent

In the wake of recent rail disruptions, Acting Transport Minister Jeffrey Siow has acknowledged again that “we still can do better”, including giving commuters more accurate information on alternative routes and expected delays during an incident.

Responding to questions from MPs in the House on Sept 22, Mr Siow gave examples of how commuters can be better served during a disruption of service.

Instead of generic advisories, commuters should receive information tailored to their location. The information should also be centralised possibly on a single app so that commuters know where to look.

Currently, operators must inform commuters of delays exceeding 10 minutes, as required by the Land Transport Authority (LTA).

Directional signs are another area for improvement, added Mr Siow.

He said that even with the recent disruptions, Singapore’s MRT network remains one of the most reliable globally. But he cautioned that with an expanding rail network, it is not possible “for us to drive down to zero disruptions”.

“Train delays happen in every system, in every city,” he said. “Our phones, our computers, have to be restarted every now and then. Cars will break down, too. So will our trains.”

Ongoing rail expansion projects include the sixth phase of the Circle Line, due to be completed in the first half of 2026, and the construction of the Jurong Region and Cross Island MRT lines.

On the recently announced task force looking into the latest spate of disruptions, Mr Siow said the group is being formed because “we want to take a harder look to satisfy ourselves that there is no systemic problem”.