Increased satisfaction over safety and price

Other areas that saw a fall in satisfaction included the size of flat, view from flat, spaciousness of housing estate, and the ease of cycling within the respondent’s HDB town.

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The highest drops compared with 2018 were: Maintenance of the housing estate, which went down by 6.9 percentage points to 85.5 per cent, privacy within flat (down by 6.6 percentage points), and variety of flat types offered (down by 4.9 percentage points).

Meanwhile, four areas showed an increase in satisfaction: Safety from traffic, safety measures within the precinct and provision of carpark went up marginally, between 0.1 and 0.9 percentage points, while the purchase price or rental rate of the respondent’s flat was up 7.4 percentage points at 88.9 per cent.

Three areas - wayfinding within estate, accessibility or walkability to transport nodes, and amenities and services — could not be compared with the 2018 survey as they were new or asked differently. This section of the report was introduced in 2018.

Sociologist Tan Ern Ser, an adjunct principal research fellow at the Institute of Policy Studies, said the percentage changes up or down were marginal and not statistically significant, but they could have social significance.