Settlement of cashless health insurance claims improves in 2025-26: FM Nirmala Sitharaman

The number of complaints in which insurance companies have not resolved cashless health claim settlements within the stipulated time has come down to 0.39 per cent of the total complaints received in the first half (April-September) of 2025-26, Finance Minister Nirmala Sitharaman informed the Parliament on Monday.

- AGENCIES

In a written reply to a question in the Lok Sabha, the Finance Minister said during the financial year 2024-25, a total of 2,57,790 complaints were received in the Bima Bharosa portal, out of which, for 4,811 complaints, the insurers have not provided the resolution within the stipulated time, constituting 1.87 per cent of the total complaints received during the year. During the current year 2025-26 up to 30 September a total of 136,554 complaints were received, out of which, for 532 complaints, the insurance companies have not provided the resolution within the stipulated time, co