911 prank calls drop after systems upgrade – DILG

The Department of the Interior and Local Government said the systems upgrade done in September to the DILG Unified 911 Hotline has drastically reduced the number of prank and fraudulent calls to just 0.17 percent this year.

- By RAINIER ALLAN RONDA

DILG Secretary Jonvic Remulla, in a speech during the 24th Emergency 911 Commission Conference, said the upgraded Unified 911 system successfully handled 872,586 of the 884,809 calls from Sept. 8 to 24 – achieving an efficiency rate of 98.62 percent.

Of the total calls, Remulla said 1,495 were considered prank while another 12,223 were listed as dropped or abandoned.