Corpn, Meta in talks to integrate social media, flood helpline

THE city corporation is exploring new ways to handle any floods or waterlogging issues this year by tying up with Meta to integrate complaints coming through from various channels and also by setting up flood meters which are being used in Mumbai Corporation.

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Through WhatsApp, complaints from social media platforms will be integrated and forwarded to concerned zonal level officials, pump operators, etc. automatically. Senior officials will be intimated once action has been taken.

Senior corporation officials said they are finalising commercial aspects with Meta to close the deal and are also in talks with officials from other departments. As of now, during the later half of the year, the city corporation's toll free 1913 receives over two lakh calls, while only 3% of its complaints are from 'X'.