Etiquette for digital messaging

In today’s fast-paced digital world, communication has become more instant, interactive, and informal than ever before.

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Whether it’s texting a colleague on Slack, messaging a friend on WhatsApp, or participating in a lively discussion on a social media thread, the way we interact online matters. Just as we are expected to observe good manners in face-to-face conversations, there is a growing need for proper etiquette in the digital realm. Here's a guide to maintaining professionalism, courtesy, and clarity when using interactive digital platforms.

Digital platforms thrive on quick and efficient communication. Long-winded messages or vague phrasing can lead to confusion. When composing messages, be as direct and clear as possible without being abrupt. State your purpose early, especially in professional contexts, and avoid unnecessary jargon or filler.

For instance, instead of saying, “Hey, I was just wondering if maybe you had a chance to look at the thing I sent you the other day?” consider writing, “Hi, have you had a chance to review the document I sent on Monday?”