Indian Businesses Struggle With High Software Regret, Finds Capterra Study

A new study by Capterra reveals that 72% of Indian businesses have experienced regret over a software investment in the last 18 months, significantly higher than the global average.

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The 2025 Tech Trends Survey, which polled 3,500 software buyers globally (including 350 Indian respondents) across 12 countries, highlights the challenges companies face in selecting the right technology and offers key insights into successful purchasing strategies.

High regret rate among Indian businesses

The study found that security and IT-related software tops the list of regretful purchases (54%), followed by marketing/communication tools (37%), finance/accounting tools (34%), human resources tools (32%), and sales and business development tools (31%).

These findings underscore the critical need for Indian businesses to refine their software purchasing process.

Key findings:

* Financial impact: 56% of Indian firms experiencing software regret report a significant or monumental financial impact.