Generative AI gives SurveySparrow's chat surveys a new edge

SurveySparrow, founded and led by Shihab Muhammed, is revolutionizing the online survey software landscape with its innovative chat survey software.

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The platform, launched in 2018, aims to capture the conversational nature of surveys, offering a highly engaging experience for users through the utilization of advanced technologies like big data and AI.

The idea behind SurveySparrow came about due to the abysmally low completion rates of traditional form-filling in online surveys, which prompted the need for a more interactive and engaging survey experience. The platform’s omni-channel experience management approach has resonated well with customers, resulting in over 200,000 clients across 149 countries, including renowned brands such as Meesho, Godrej, Paysafe, Exin, and Grant Thornton.