Remedies would be good for customers and for vets

The CMA is proposing a wide-ranging set of remedies to address these issues, including:

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Vets should give pet owners clear price information on treatment.

• Requiring vet businesses to publish comprehensive price lists, be clear if they are part of a large group, and make sure their policies and processes allow vets to act in the best interests of pets and pet owners. These measures will give pet owners the information they need to choose the right practice and treatment options for them.

• Making it easier for pet owners to access cheaper medicines online, including by requiring vets to tell pet owners about savings they can make by buying medicines online and, where a medicine is likely to be needed frequently, automatically providing a written prescription to enable the pet owner to purchase the medicine elsewhere (unless the pet owner chooses otherwise), and capping the price of providing prescriptions at £16. These measures will help to prompt consumers to consider buying medication online and protect them from having to pay excessive prices for the prescriptions they would need to do so.