Vital to make the right power play

SETTLING energy bills correctly when you change addresses - it’s the big switch that's more prone to mix-ups and worries than most for consumers and especially so when a move into care is involved.

- By MAISHA FROST

Joyce Thomas struggled with the process, but this week is celebrating after receiving a very welcome £668 refund for the credit remaining in her dual fuel account and “knowing everything is sorted once and for all,” she told Crusader after coming to us for help.

Her house was empty from August last year when she moved into care and when it was sold in March. Throughout the period she kept her provider E-on UK updated.