Desperate couple skating on thin Isa

WHEN one Isa account seemed to have “disappeared” and funds from another “locked”, a couple’s anxiety levels soared as they tried to track down their savings worth £42,000.

- By MAISHA FROST

MISSING MONEY: A couple's feared their Isas' savings were far beyond reach

Desperate for help, Ellen and Daniel Shaw contacted Crusader recounting a complex saga. This included transfers, missing instructions, changes of mind, cancellations and two companies — Nationwide and Hargreaves Lansdown — where the couple had accounts.

Choice rightly enables consumers the freedom to get best value, but processes can take longer these days and those with multiple elements can be prey to more confusion, which is what happened here.