Instamart still far behind Blinkit

Swiggy Ltd's food-delivery business saw a sequential rise in its average monthly transacting users to 14.9 million in Q3FY25 from 14.7 million.

- Manish Joshi

This compares with the quarter-on-quarter (q-o-q) drop in Zomato Ltd's user base to 20.5 million from 20.7 million.

While it is hard to identify specific reasons for the divergent trends in the customer base of the two rivals, it is possible that Swiggy's 10-minute food delivery service Bolt launched in October might have helped it in adding new users. Bolt accounts for 9% of overall food deliveries.

If Bolt shows continuous growth, it should help address another problem Swiggy faces: higher variable expenses, mainly delivery costs.