India’s Fusion CX invests $4.5M in new PH centers

India-based multinational business process outsourcing (BPO) firm Fusion CX is expanding its footprint in the Philippines with the opening of new offices in the cities of Mandaluyong and Legazpi, signaling the country’s rising importance in the company’s operations.

- By DEXTER BARRO II

Operating over 40 facilities in 15 countries, Fusion CX’s unit in the Philippines is now the company’s second-largest operations outside its headquarters in Kolkata, India.

With more than a decade of experience in the country, the BPO firm continues to grow with the launch of its newest delivery center at 500 Shaw Boulevard in Mandaluyong City.

With approximately $4 million in investment, the facility features a command hub for artificial intelligence (AI), multichannel delivery zones, and collaborative workspaces.