How Trump is undermining Social Security

There’s some good news related to the Trump administration’s concerted attack on the Social Security Administration: Thus far, it doesn’t appear to have significantly affected the delivery of benefits. Checks are still going out and payments into beneficiaries’ bank accounts are still arriving on time.

- MICHAEL HILTZIK COLUMNIST

ALEX BRANDON Associated Press

SOCIAL SECURITY Commissioner Frank Bisignano, shown with President Trump last month, claimed customer service has improved.

Beyond that, however, the system is going to hell.

While Social Security appears to still be working well — superficially — under the surface the agency is suffering through a period of unprecedented turmoil. That’s the gist of a new report by Kathleen Romig and Devin O’Connor, Social Security experts at the Center on Budget and Policy Priorities.

Under the Trump administration, Romig and O'Connor observe, the Social Security Administration’s regional office staff “have been mostly eliminated, robbing front-line staff of key supports.” Headquarters staffing has been cut by nearly half, including technology experts. Field office and call center staff also have been eviscerated.

Few departments within SSA have been spared — not even the office tasked with helping members of Congress assist their constituents with Social Security issues and helping to develop legislation.

The so-called Office of Legislation and Congressional Affairs was cut to three employees from 50. Constituent caseworkers in congressional offices have been receiving “bounce-back emails and no-replies from legislative liaison offices that were previously responsive to congressional inquiries,” according to a letter sent by 50 Democratic House members to the SSA in July.

Even Republicans, who generally have been willing to go along with the administration’s rampage through agency budgets, raised the alarm about customer service failures at SSA, noting in a legislative markup that “there are significant service delivery challenges at SSA that are impacting critical services that millions of Americans count on.”

The agency’s staffing problems may be simmering under the surface, but it translates into chronically poor customer service.