Workforce readiness is critical to AI success

US-based IT services provider Kyndryl views India as a key market and a growth engine for its business, particularly in the development and implementation of AI solutions.

- UNA PULIZZI & LINGRAJU SAWKAR, KYNDRYL

It feels that Indian businesses are navigating a complex scenario shaped by AI adoption, cybersecurity concerns, and evolving workforce readiness. And that there is a striking gap between AI investments and workforce preparedness. In this interview, Una Pulizzi, global head of communications, ESG & corporate affairs, and Lingraju Sawkar, president, Kyndryl India, speak to Sudhir Chowdhary on how their solutions help businesses modernize digital infrastructure and build scale. Excerpts:

Why do you consider India a key business opportunity?

Sawkar: India is not just a business opportunity but a source of innovation for us, given its role as one of our largest talent bases and a critical domestic market. Kyndryl operates in 60 countries, managing mission-critical systems in banking, manufacturing, airports etc ensuring daily life continues seamlessly. One among our top 10 countries, many of the platforms and technologies that we are developing for the future are being built in India. The country offers scale, complexity, and frugal engineering, making it a source of innovation.