Putting agents to work

THE FEAR OF being outperformed is pressurising businesses across the globe to adopt agentic AI for any and all business operations.

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Decision makers should set realistic expectations for agent implementation. Al is not plug-and-play, and it is impractical to expect agents to improve business productivity and generate returns instantly.

Fragmented data channels continue to hold companies back. Your first step should be to evaluate if your organisation’s digital systems are well integrated, and have clean data.