GCC ecosystem may see a structural reset on AI push

INDIA'S GLOBAL CAPABILITY centre (GCC) ecosystem is set to enter a structural reset as artificial intelligence (AI) shifts centres from back-office engines to product-led, governance-driven innovation hubs, a recent report by NLB Services, a tech-focused hiring firm, said.

- URVI MALVANIA

AI adoption by GCCs in India is expected to expand the workforce by 11% in the next 12 months to reach 2.4 million, with a further 1.3 million jobs projected by 2030 as AI-native roles scale across engineering, operations and governance.

The report said six in 10 GCCs (58%) have already moved beyond the pilot phase of AI deployment, with 31% scaling up AI across verticals and 13% embedding it in enterprise workflows. This shift is prompting companies to deepen capability-building and bring critical skills in-house.