मैगज़्टर गोल्ड के साथ असीमित हो जाओ
10,000 से अधिक पत्रिकाओं, समाचार पत्रों और प्रीमियम कहानियों तक असीमित पहुंच प्राप्त करें सिर्फ
कोशिश गोल्ड - मुक्त
AI pushes GCCs beyond low-cost back-office role
Financial Express Kochi
|September 09, 2025
GLOBAL CAPABILITY CENTRES (GCCs) are moving away from their traditional role as low-cost back-office units and are now emerging as drivers of enterprise strategy, innovation, and artificial intelligence-led transformation.
According to CII estimates, the number of GCCs in India could rise from about 1,800 currently to nearly 5,000 by 2030, generating 20-25 million jobs and contributing close to 3% of GDP. However, analysts caution that sheer expansion will not be enough. Gartner notes that GCCs relying only on cost advantages will not survive the decade, with future growth hinging on AI-driven, innovation-centric models.
"AI, especially Agentic AI, has led to new questions—it is not only how work gets done, but increasingly what work deserves to be done in the first place. This change, from executing tasks to shaping outcomes, is altering the very identity of GCCs," said Rohan Lobo, partner, Deloitte India.
यह कहानी Financial Express Kochi के September 09, 2025 संस्करण से ली गई है।
हजारों चुनिंदा प्रीमियम कहानियों और 10,000 से अधिक पत्रिकाओं और समाचार पत्रों तक पहुंचने के लिए मैगज़्टर गोल्ड की सदस्यता लें।
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