Infosys is helping clients optimise AI investments

Enterprise AI is driving business transformation, with over 50% of AI use cases delivering impact, according to Infosys.

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Success is highest in professional services and tech, while financial services face regulatory hurdles.

Satish HC, EVP, chief delivery officer, Infosys, tells Padmini Dhruvaraj, that the company is investing in small language models, Agentic AI, and workforce transformation to enhance AI-driven automation. Excerpts:

According to Infosys study only 20% of AI use cases fully meet business goals, with 31% nearing success. What key challenges hinder AI deployments?

Achieving transformative change requires recognising complexity and organisational readiness. While incremental value is possible, true transformation comes from re-imagining processes with an AI-first approach, not just augmenting existing ones. This shift depends on workforce engagement, change management, training, and budget support.