HNB Assurance launches 24-hour call centre to enhance customer experience

IN an effort to demonstrate its continued commitment to exceptional service and customer convenience, HNB Assurance PLC (HNBA) has launched a 24-hour call centre, enabling policyholders to connect with the company on all matters related to customer service at any time, from anywhere using the short code 1301.

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While customer service support is now available 24/7, hospitalisation claims-related services will continue to be handled as per the specific instructions issued to the policyholder at the time of obtaining a policy.

HNB Assurance has experienced consistent growth, recording an impressive average growth rate of 26% over the past four years. The company’s momentum and customer-centric focus have paved the way for initiatives such as the 24-hour call centre, designed to strengthen policyholder engagement and ensure seamless service delivery.