Sitting pretty after chair is replaced

THE misery of a wife living with agonising pain was compounded when the £3,287 recliner chair that she and her husband bought, to ease her distress, didn’t work.

- By MAISHA FROST

It was then returned for repairs but disappeared, leaving them in a quandary.

To their immense relief, after almost a year, they have a replacement.

But Andrew and Penny Fletcher's experience is a cautionary tale about what to ensure before making a major purchase, so that if trouble strikes you're not at a total loss.

After the first delivery, a wave of whammies assailed the pair, who bought the specially-made item from The Mobility Furniture Company.

The Fletchers chose to pay the deposit by cheque and the remainder with their bank card.

But from the start, Penny, who suffers with osteoporosis and spinal problems, found it impossibly uncomfortable.