Fix hopes rise for problem new build

THEY want to love their home but it’s been such hard going for a family they turned to Crusader for support. Jamie and Emma Crawford and their young son got onto the housing ladder finally last year only to see their new build dream dissolve when floods swamped their garden and other problems surfaced.

- By MAISHA FROST

Bogged down by process and inaction as the various parties concerned failed to solve the problems, Jamie and Kate Crawford shared their disillusion with Crusader.

Their house in Merseyside - part of an affordable homes initiative, was built by Vistry and bought in a shared ownership agreement with housing association Livv Group.

“We pointed out the problems from the start and were told they would be dealt with and we were protected by guarantees. That was why we trusted them. We loved the garden and the assurances persuaded us to go ahead,” Jamie explained.