Feeling heat from overkill energy bill

CHRISTMAS has come early for an energy customer who has got what she always wanted — an accurate gas bill.

- By MAISHA FROST

STRESS: Joyce was charged nearly £200 extra a month due to an updating error

After months of estimates and meter mayhem, Joyce Harris is coming in from the cold with usage figures both she and her new supplier Octopus can trust.

But it’s taken a deep dive into the technicalities and, understandably, that’s been beyond Joyce, an 82-year-old contending with health issues.

Her experience sums up the worries many have about energy costs. But as she struggled in vain to read her gas meter, tucked away in a dark cupboard, she was also sure there was a disconnect between her lifestyle and her charges.