Twilio sees growing demand for AI voice bots

US-based customer engagement platform Twilio expects demand for artificial intelligence (AI)-driven voice bots to grow in the Asia Pacific & Japan (APJ) region as more businesses seek to personalize customer support.

- By Beatriz Marie D. Cruz Reporter

“I think voice and voice AI is the area of renaissance,” Twilio Chief Revenue Officer Thomas Wyatt told BusinessWorld on the sidelines of SIGNAL 2025, a conference hosted by Twilio, on Oct. 16.

“What wasn’t possible in the past in terms of automating voice and driving personalization is now possible with the combination of the core data and an understanding of the person you're interacting with,” he said. “You combine that with the real-time nature of a voice communications primitive like Twilio, combine that with a large language model, and you can have these incredible voice AI assistant experiences that make it a lot easier to deliver.”

Twilio helps companies build and embed communication features into their applications by integrating data, communications tools, and AI.