Clients Should See Growth From AI in a Few Years

Infosys is set to achieve its target of becoming an AI-first company. The IT services company uses artificial intelligence to "amplify" employees' potential and "reimagine" services, Rafee Tarafdar, chief technology officer and executive vice-president of Infosys, told Avik Das and Shivani Shinde in a video interview. Edited excerpts:

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How does Infosys use AI and where do you see the process going?

When we talked about our aspiration to be an AI-first company, there were three parts to it. One, we said we will use AI to amplify the potential of our employees. Second, we will use it to reimagine our services. And third, we will use it to reimagine the industries in which our clients operate. On the amplification part, we have provided an AI assistant to almost all employees, depending on their persona, be it learning, development, HR, sales and marketing, shared services, and support. Almost 90 percent of the company is AI-aware. We have good numbers of AI builders and AI masters.