Scam complaints starting to rise again

The number of complaints concerning call centres and online scams has increased to reach close to the same level as recorded in December 2024, despite having dropped to its lowest point in February 2025, according to the National Broadcasting and Telecommunications Commission (NBTC).

- KOMSAN TORTERMVASANA

NBTC commissioner Pol Gen Nathathorn Prousoontorn attributed the rise to a lack of coordination in terms of arresting fraudsters and scammers in some areas.

He added that call centre gangs have also constantly adapted their strategies and are still able to use communication networks via tools such as low-Earth-orbit satellites.

The NBTC is urgently requiring telecom operators to comply with additional measures.

The measures were launched to complement the amended emergency decree on the prevention and suppression of cybercrime, which came into force on April 13.

The number of complaints and rate of damage soared between 2023 and 2024 before declining from the middle of last year, due to serious collaboration between state agencies to launch stricter measures to combat the scams.