Prince Court Medical Centre taps data to cut costs and boost patient outcomes

The Kuala Lumpur-based hospital explores cost-effective alternative treatments.

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Malaysia’s Prince Court Medical Centre is tracking key metrics like recovery times and patient feedback to improve service across departments, as it tries to improve health outcomes and potentially lower healthcare costs, its chief executive said.

The goal of benchmarking is not to “name and shame” but to present data objectively to clinicians and staff, Prince Court Medical Centre CEO Shuba Srinivasan told Charlton Media Group Editor-in-Chief Tim Charlton in a fireside chat at the 2025 Healthcare Asia Summit in Kuala Lumpur on 9 April.

“We also look at cost,” she said. “If we can report great outcomes with less costs, like affordable implants or stents, we encourage our clinicians to consider alternative approaches.”

“Prince Court has a committed set of clinicians with open minds. Yes, they will question and challenge me, but they are always open to change,” she added.

Here is the excerpt of the interview.

What data points are you currently looking at, and what system do you use for a predictive patient outlook?

We monitor very specific parameters. For example, if we’re looking at a procedure like a total knee replacement, we assess the length of stay and the reasons it may have been extended.