Evolution of Agentic Web is a Big Shift & Infosys is Working on it

Technology evolution comes in waves. Each wave has distinct characteristics which reshape how we live, work, and connect. From Alan Turing, the Mathematician and computer scientist's seminal question in the 1950s, “Can machines think?” to the various application of artificial intelligence (AI) in augmenting human productivity; technology has witnessed many phases: digital, Cloud and AI. IT major Infosys is on a journey of becoming AI-first, and Rafee Tarafdar is the torch bearer.In an exclusive interaction with Entrepreneur India, Tarafdar shares his plan of action to achieve major milestones in FY26.

- BY SHRABONA GHOSH

He has been scaling Infosys through the three evolutionary phases and believes only the nature of technology has changed, most of the patterns are still the same. “We can actually take a lot of learnings from digital and Cloud into the AI era. Fundamentally, I think a lot of learning and a lot of patterns are more or less the same. It’s just that the pace and nature of tech has changed,” Rafee Tarafdar, CTO, Infosys told Entrepreneur India.

The CTO expects AI will increasingly be embedded into every area of work. Infosys Topaz is an AI-first suite of services, solutions, and platforms launched by Infosys to help businesses accelerate their transformation and growth by leveraging generative AI technologies. It’s been a couple of years since the launch of Topaz, and Tarafdar is confident about its growth in the future.

“In the past two years, we have reimagined our services to make sure that AI is integrated into all the services and IPs which we offer to our clients,” he said. The company has massively trained its employees to be AI aware, with more than 270,000 of its people trained to use AI tools for application and scale. From reimagining its services, building small language models (SLMs), having a responsible AI team to building a trusted AI partnership portfolio, the company has traversed a long way.

With two decades of experience at Infosys, and having witnessed the company grow through different waves, the CTO emphasized, “The evolution period has shrunk from digital to Cloud to AI. What we used to see in about six to seven years is now shrinking to about two to three years. This means we need to react and respond much faster.”

WHAT'S AHEAD IN FY26?