Elevating Experience Starts with Business Context

Observability must translate tech metrics into meaningful business context and value

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IN A customer-facing business like ours, where financial services and capital markets move in real time, the experience we deliver to users isn't just about convenience. It's about credibility. Every glitch, every delay, every broken journey affects not just the transaction, but trust. And once trust erodes, rebuilding it is far harder than preventing the issue in the first place. I believe that we need a mindshift that observability isn't an IT initiative, it's a business enabler. We can't treat digital experience as something that gets measured after deployment or only when something goes wrong. It has to be part of the strategy, part of the design, and part of how we operate every day. For that to happen, observability needs to speak the language of the business.