Marching hand-in-hand: Innovation & Automation

In the January 2024 issue of Banking Frontiers, Gyanendra Singh, CTO of Aviva India, had shared about how the company excels at RPA through governancebased implementation and pragmatic vendor selection. He shares more initiatives since then:

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The year 2024 has been a game-changer for Aviva India, as it introduced several groundbreaking innovations that revolutionize both the insurance and wellness landscape in India. It recently launched a savings life insurance plan, Aviva Bharat Parivar Vikas Yojana, aimed specifically at enhancing insurance penetration among semiurban, rural, and low-income populations. This innovative, byte-sized product can be issued in just 2 minutes without any documentation, making it extremely accessible. The product leverages the company’s newly developed onboarding platform, which is among the most advanced in India. It utilizes the country’s digital infrastructure for eKYC, PAN, and account verification, along wit