Kookmin Bank has a human-based AI avatar

The bank uses AI extensively and has created a virtual human to interact with its customers:

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Part of KB Financial Group, KB Kookmin Bank, is one of South Korea’s largest banking enterprises, offering practically all banking services and serving its customers worldwide. The bank has in the recent past implemented a unique kiosktype ‘AI Banker’, the first in the country, in collaboration with DeepBrain, a company that facilitates its customers to use AI and create lifelike human-based AI avatars.

The bank has used DeepBrain’s technology to build a virtual human capable of real-time interactive communication. AI Banker can communicate directly with users by fusion of speech synthesis, video synthesis, natural language processing and speech recognition technologies. The bank is now offering its customers non-face-to-face interactions and shortens customer waiting time through faster response.

A VIRTUAL HUMAN

Typically, AI Banker greets customers when they arrive at the kiosk and provides answers to their questions. The answers go through a process of deriving optimal information based on KB-STA, a financial language model developed by the bank, and delivered to customers through the AI Banker’s video and voice interface that works on DeepBrain’s AI human technology.