New Guidelines Are In For E-Tailers

Guidelines for e-commerce firms aimed at protecting the consumer interests issued earlier this month would become mandatory under the new Consumer Protection Act, Consumer Affairs Minister Ram Vilas Paswan said on Tuesday.

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The guidelines entail a 14-day deadline to effect refund request, mandate e-tailers to display details of sellers supplying goods and services on their websites and moot the procedure to resolve consumer complaints. “As the draft guidelines will be made part of the law, they become mandatory,” Consumer Affairs Minister Ram Vilas Paswan told reporters. He was speaking at a press conference fol