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A Fresh Start

The Smart Manager

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January/February 2017

Three experts reflect on their experience of pursuing a management development course and how it reshaped their journey.

- Ambi MG Parameswaran

A Fresh Start

what if you can go back to school?

There is an old British Airways ad that had the headline, ‘have you ever wondered why children walk to school but always run out?’; many of us as children exhibited that behavior. Sometimes it was the boring physics class or the chemical unit operations class or the taxation case. We have felt like running out of class. Equally there have been occasions when we have felt that may be, just may be, we should go back to school for a refresher.

I decided to go back to business school a few years ago as I was transitioning my role at my old organization and getting ready to build a longer runway for my own growth. My timing may not be applicable to all of you. So the first question you need to ask is: when? And there is no perfect time to go back to school. The decision may depend on the industry, your own career progress, the skill gap you have identified, etc.

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The Smart Manager

The Smart Manager

The Digital Shift

… technology will radically disrupt HR in the near future. Indeed, it is already changing the way HR works and the role it plays and opening the door to a new type of “digital HR” function.1 The rise of digital and social media is changing the dynamics of HR and creating new ways of hiring, engaging, and retaining employees.

time to read

4 mins

July-August 2017

The Smart Manager

The Smart Manager

The Story Of Telling

“The best brands are built on great stories,”* this remark by Ian Rowden best captures the strategy of diligent brand building. Much more than attractive logos or the products themselves, what builds a brand is how successfully a story is woven around it. Brand marketers have to be good storytellers indeed.

time to read

8 mins

July-August 2017

The Smart Manager

The Smart Manager

Complexity Is Simpler Than You Think

Kay Kendall and Glenn Bodinson, authors of Leading the Malcolm  Baldrige Way, shatter myths about excellence models such as Baldrige and EFQM.

time to read

6 mins

March/April 2017

The Smart Manager

The Smart Manager

Proponents of Isolation Never Become Victors

Multilateralism in the political and economic space has always led to frameworks that favor the mighty. WTO was no exception. With agriculture kept out of its purview, it could never become a truly fair and free trading system. China was the only large emerging economy that exploited relative openness in low-cost manufactured goods to take full advantage of the system. Other emerging economies could at best garner minor gains.

time to read

1 mins

March/April 2017

The Smart Manager

The Smart Manager

A History Lesson (From Year One) for Trump and the Brexit Crowd: Isolationism Has Never Worked!

Professor Stephane Garelli on growing isolationism.

time to read

3 mins

March/April 2017

The Smart Manager

The Smart Manager

A Win-Win Game

Business is not a sport where some stakeholder has to lose or fare badly for others to do well. Building an atmosphere of trust and transparency between all stakeholders will help companies retain them even during adverse times.

time to read

7 mins

March/April 2017

The Smart Manager

The Smart Manager

A Sustainable Model

With a total market value of $4.3 trillion and an employment base of at least 1.3 million direct employees and millions of others indirectly employed, platforms have become an important economic force.*Companies today are constantly looking for ways to build platforms—Infosys Ltd announced its plans of monetizing its platforms to make them a $2 billion business by March 2021. But are all platform businesses successful?

time to read

9 mins

March/April 2017

The Smart Manager

The Smart Manager

Custom Made

…three in four consumers said they receive too many emails from brands, and one-fifth said they could not handle the current volume…69 per cent have ‘unfollowed’ brands on social media, closed their accounts or cancelled subscriptions.*In these times, when the market is flooded with products and services, the most efficent way to engage customers is to offer them customized content. To achieve this, brands need to focus on observing the nuances of individual preferences.

time to read

5 mins

March/April 2017

The Smart Manager

The Smart Manager

A Fresh Start

Three experts reflect on their experience of pursuing a management development course and how it reshaped their journey.

time to read

3 mins

January/February 2017

The Smart Manager

The Smart Manager

Fighting The Trolls

The number of people who feel bad reviews have the power to make or break their business has risen from 17% (2014) to 21%. * However, most are struggling to find the right solution. Along with the benefits it provides, the internet also has a dark side. Today, it has become a cesspool of hatred where users openly abuse individuals or companies without any hint of shame or guilt. This culture of trolling has tarnished the brand image of several companies. It is time organizations anticipate such situations and design strategies to combat the menace.

time to read

5 mins

January/February 2017

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